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Support Consultant

Cargo: Support Consultant
Empresa: Openbravo
Departamento: Support
Cidade: Pamplona, Barcelona and/or Querétaro


Send email with your resume to careers@openbravo.com. Write "Support Consultant" in the subject line

Position overview

We are seeking Support Consultants to work within the Support organization providing technical consultancy, development and support services to our clients and partners network operating worldwide. As part of our International Openbravo Support Center, the candidate will remotely attend technical inquiries from our end customers and official partners network around the globe. Position can be based in our offices located in Pamplona, Barcelona and/or Querétaro.


Position responsibilities

The Support Consultant function has the following key areas of responsibility:

  • Deliver technical support and services to our customers and network of partners worldwide, driving problems to resolution and guaranteeing the enablement of Openbravo partners to successfully and autonomously support their end customers.
  • Troubleshoot the reported issues in a timely manner ensuring 24*7 service is always delivered for critical issues.
  • Provide clear communication of problem status maintaining high levels of courtesy and professionalism.
  • Ensure service quality levels are maintained or improved, contributing to boost the client's customer service experience.


Position requirements

  • BS or MS in Computer Science, Industrial Engineering or Telecommunications
  • POS/Retail and/or business software applications related experience
  • Data Base Knowledge/experience
  • Knowledge/experience in software development with the following technologies is a valuable plus:
    1. Java Platform and/or all tiers of an enterprise web application
    2. Programming concepts including MVC architecture
    3. User Interface technologies: XML, HTML, HTML5/Application Cache /WebSQL, Backbone, Enyo
  • Good written and oral communication skills in English is a must, in French is a valuable plus
  • Analytical thinking & detail-oriented
  • Proven ability to meet/exceed deadlines
  • Initiative, flexibility and adaptability

  • What we offer

    • A career in an entrepreneurial firm with huge potential for professional development
    • A dynamic and young culture with flexible working conditions


    How to apply

    Qualified and interested candidates should write an email with their resume attached to careers@openbravo.com.

    Please put "Support Consultant" in the subject line of your mail.

    Thanks for your interest in Openbravo!