Support and maintenance services

Operate and evolve with complete peace of mind

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Explore our support and maintenance service offerings

Execute your daily operations with complete peace of mind, relying on the support of Openbravo experts. Resolve incidents and questions from your key users, and receive assistance for the analysis and execution of evolution and maintenance tasks for your solution
Submit and manage users enquiries and incidents more efficiently
Simplify business processes modeling by getting the maximum of the available functionality
Ensure the application of Openbravo development best practices
Prevent performance issues with monitoring by Openbravo experts
Minimize risks when deploying changes or installing new product releases
Reduce the time needed to recover your system from a disaster
Prepare your staff to get the maximum of your Openbravo solution
Offer expert on-site support on Openbravo to business and technical users

Provide excellent service to your users

Our support team can solve functional queries, software issues (excluding the ones covered by your subscription) sent by designated users in the support portal.
  • Answer faster to technical and functional enquires from business areas
  • Manage incidents more efficiently with a severity based ticketing system
  • Benefit from dedicated support resources that help to reduce the time needed to answer and manage submitted tickets
  • Empower users with the knowledge and skills they need
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Optimize your maintenance costs

Increase maintenance efficiency and minimize interruptions in your operations.
  • Reduce configuration and development efforts and costs
  • Execute faster update and upgrade processes
  • Gain speed to respond, analyze and solve incidents impacting your operations
  • Be in control with monitoring by Openbravo experts

Discover other services to get the most out of Openbravo

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Cloud-based SaaS solutions for unified commerce

Our retail software allows improving the shopping experience, in the store and across channels. Built on a fully modular and cloud-based retail SaaS platform, it offers greater agility to adapt and innovate. All this supported by capabilities to operate globally, which allow managing specific needs of countries and territories.

Order management system (OMS)

Optimize eCommerce fulfillment with OMS rules for choosing the best stores for order preparation. Ensure all orders are managed in a timely manner with tools for a detailed control of the preparation process.

Retail POS system

Offer your customers an enhanced in-store shopping experience with a very easy-to-use POS software. A solution that supports various types of touchpoints, such as fixed terminals, mobile devices, self-checkout, and kiosks.

Store inventory management

Allow your stores to maintain accurate and real-time stock information. Control all your store inventory operations such as receipts, pickings, transfers, shipments, and counts from mobile devices.

Store fulfillment

Enable your physical stores as order preparation centers. Efficiently manage orders from the same store, other stores, or the eCommerce channel. In scenarios such as Click and Collect, Ship from Store, e-Reservations and others.

Retail merchandising

Achieve faster introductions and analyze in detail the success of your merchandising strategies. Centrally manage products, prices, and promotions. Access detailed data on goods movements and the performance of your channels.

Clienteling, CRM and loyalty

Get to know your customers better and increase their satisfaction and loyalty. Achieve a single view of their purchase history across all channels, their loyalty programs, and promotions. And deliver them more personalized experiences.

Warehouse management system (WMS)

Increase the efficiency of your warehouses, with centralized and real-time management of their operations. Inbound and outbound, inventories, replenisments, and transfers, with assisted execution of inventory tasks from mobile devices.

Retail analytics

Improve visibility and decision-making with access to detailed reports and dashboards. Leverage detailed data about customers, sales, and stock, accessible by your employees from the central back office or any in-store POS terminal.