Posts Tagged

omnichannel

ElectronicsindustriesSuccess Stories

Outlet PC started business in 2008 in its home town of Tarragona, Spain,  offering customers affordable electronics.  Over the next decade,  the company greatly expanded its product assortment, opened nine stores and launched an online shop. The company serves several thousand customers and handles hundreds of orders a day across

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Featured EventsRetail Trends

Retailers today are under a lot of pressure to take advantage of new technologies and to choose ones that will have a good ROI. But as retail becomes more omnichannel and customer-centric, which technologies will have the most benefit for retailers, and where should you, as a retailer, invest? This was

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Featured EventsRetail Trends

Brands are evolving by developing better direct-to-consumer relationships through flagship stores and ecommerce capabilities. However, they still rely on multi-channel retailers to build the relationships with a large number of customers that they cannot reach themselves. While multichannel retailers struggle to compete, they are increasingly being expected to offer customers

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Retail Trends

These days, retailers of all sizes are enhancing their omnichannel fulfillment and delivery options, and soon free two-day shipping will be taken for granted by all customers.  In fact, the National Retail Federation found that over one third of consumers already expect brands to offer free two-day shipping. Manual goods-handling

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Retail Trends

We hear the term omnichannel a lot in retailing. It has been one of the industry’s favorite buzzwords and indeed some would argue it is overused and has lost its value. So what exactly does omnichannel mean? Interest in omnichannel is at an all-time high, as you can see from

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Happy shoppers in Barcelona
Featured Events

Starting next week, Barcelona will be the center for all that is related to retail and brand experience when the Spanish city hosts, for the first time, the Retail & Brand Experience World Congress, which will be held 27-29th of May. For its inaugural edition, the Retail and Brand Experience

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Retail Trends

Retailers have worked hard to offer an omnichannel shopping experience to their customers over the last few years. However, it may not only provide more convenience for customers, but for fraudsters as well. For the retailers who have adopted an omnichannel strategy, more than half believe that they don’t have

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Retail Trends

Most retailers will say that making the customer happy is the most important thing in their business. Nonetheless, a recent survey for RedPoint Global shows the wide gap between a consumer’s expectations and the experience being delivered is magnified by the inability of brands to execute their strategies. The growing expectations for an

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Retail Trends

Is there a retailer who is not feeling the heat from Amazon and other digital upstarts? Surprisingly, yes. A study by RSR Research, Ramping Up Retail Innovation, reveals significant differences between how “retail winners” —  retailers with above-average sales growth – perceive the Amazon threat  and how laggard retailers see it. A massive 83%

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FashionindustriesRetail Trends

Retailers that have not yet embraced eCommerce within a coherent omnichannel strategy cannot afford to wait any longer. That’s because as more retail revenue shifts online, a strategy based predominantly on selling through brick-and-mortar stores becomes more difficult to justify, not least because online is where the growth lies. Primark,

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