Traditional retailing is going through a difficult period of transition with stores closing and retail space occupancy rates falling. But some of the empty space is being occupied by newcomers to the High Street who see big benefits in having a physical presence to get closer to the customer and

Many retailers are realizing that their old methods of handling inventory and fulfilling orders are no longer enough to stay competitive in today’s retail climate. In 2018, Amazon added $35 billion in retail sales across America – the equivalent of roughly 7,700 stores.  So, many brick-and-mortar retailers found themselves also becoming

Until recently, sustainability was not a large driver in the fashion business, but in the last decade, customers have become more aware of the impacts of the fashion industry on the planet, and they are demanding real change in the industry. Before, retailers were interested in delivering higher volume at

Retailers are always looking for ways to stand out from the competition and payment flexibility could be the latest differentiator. In the past, price was a powerful retailing weapon – Wal-Mart built an empire of more than 6,000 stores whose main attraction for shoppers  is their low prices. Retailers that

Retailers today are under a lot of pressure to take advantage of new technologies and to choose ones that will have a good ROI. But as retail becomes more omnichannel and customer-centric, which technologies will have the most benefit for retailers, and where should you, as a retailer, invest? This was

Brands are evolving by developing better direct-to-consumer relationships through flagship stores and ecommerce capabilities. However, they still rely on multi-channel retailers to build the relationships with a large number of customers that they cannot reach themselves. While multichannel retailers struggle to compete, they are increasingly being expected to offer customers

These days, retailers of all sizes are enhancing their omnichannel fulfillment and delivery options, and soon free two-day shipping will be taken for granted by all customers.  In fact, the National Retail Federation found that over one third of consumers already expect brands to offer free two-day shipping. Manual goods-handling

We hear the term omnichannel a lot in retailing. It has been one of the industry’s favorite buzzwords and indeed some would argue it is overused and has lost its value. So what exactly does omnichannel mean? Interest in omnichannel is at an all-time high, as you can see from

Visit any popular  destination in the world and you will likely see Chinese tourists.  When not visiting the tourist attractions, they love to shop. They also like to use their mobile phones to pay, something that is taken for granted in China. So, retailers that want to want to profit

Retailers have worked hard to offer an omnichannel shopping experience to their customers over the last few years. However, it may not only provide more convenience for customers, but for fraudsters as well. For the retailers who have adopted an omnichannel strategy, more than half believe that they don’t have