Retailers today are under a lot of pressure to take advantage of new technologies and to choose ones that will have a good ROI. But as retail becomes more omnichannel and customer-centric, which technologies will have the most benefit for retailers, and where should you, as a retailer, invest? This was

Brands are evolving by developing better direct-to-consumer relationships through flagship stores and ecommerce capabilities. However, they still rely on multi-channel retailers to build the relationships with a large number of customers that they cannot reach themselves. While multichannel retailers struggle to compete, they are increasingly being expected to offer customers

These days, retailers of all sizes are enhancing their omnichannel fulfillment and delivery options, and soon free two-day shipping will be taken for granted by all customers.  In fact, the National Retail Federation found that over one third of consumers already expect brands to offer free two-day shipping. Manual goods-handling

We hear the term omnichannel a lot in retailing. It has been one of the industry’s favorite buzzwords and indeed some would argue it is overused and has lost its value. So what exactly does omnichannel mean? Interest in omnichannel is at an all-time high, as you can see from

Visit any popular  destination in the world and you will likely see Chinese tourists.  When not visiting the tourist attractions, they love to shop. They also like to use their mobile phones to pay, something that is taken for granted in China. So, retailers that want to want to profit

Retailers have worked hard to offer an omnichannel shopping experience to their customers over the last few years. However, it may not only provide more convenience for customers, but for fraudsters as well. For the retailers who have adopted an omnichannel strategy, more than half believe that they don’t have

Greater POS acceptance has been steadily driving consumer adoption of mobile payments, particularly in the US and in China. Platforms like SamsungPay, AliPay and WeChat already have over a billion users each. The growth trend shows no sign of slowing. In fact, Euromonitor predicts the value of m-commerce will increase by 250%

One of the keys to  retail success is to pay close attention to the local customs in the markets where you operate. In those countries where Ramadan is widely observed, the holy month – which this year falls between May 5 and June 4 — creates both challenges and opportunities

Let’s admit it, we’ve all done it. We browse an online store, moving items that grab our attention to the basket or wish list, even though we don’t intend to buy them now. Maybe, we want to research the items further, read some reviews or check another site for the same or

Most retailers will say that making the customer happy is the most important thing in their business. Nonetheless, a recent survey for RedPoint Global shows the wide gap between a consumer’s expectations and the experience being delivered is magnified by the inability of brands to execute their strategies. The growing expectations for an