Geoff Nairn

2 min read Companies that seek greater agility by digitizing their processes and promoting the use of new technologies, are better prepared to face the uncertainty and new challenges created by the current

3 min read We’ve all had a bad experience buying the wrong paint color for our home’s walls, buying a sofa that was too big, or miscalculating the amount of tiles needed for

2 min read The use of eCommerce is growing by leaps and bounds in the DIY sector although the physical store still plays an essential role in the buying process. With the advent

2 min read The market for home-related products, which includes furniture, décor and and DIY, has undergone a major shift over the past 2 years. This sector was one of the few to

2 min read Retailers are investing in Click and Collect and other store-based fulfillment options such as curbside pickup to offer shoppers rapid service while at the same time reducing fulfillment costs for

3 min read Although online commerce has worked hard to improve its customer journey, the physical store still has the upper hand if it is able to adapt and transform the customer experience

2 min read Man’s best friend may be a dog or a cat, or it may be something more exotic. Whatever the species, pet owners love to pamper their pets and that, combined

2 min read After a year of profound changes, retailers in the fashion retail sector need to bet on differentiation and adapt their stores to the new expectations of their customers in areas

2 min read Good inventory management means ensuring the right products are in the right place at the right time. The idea is simple to understand, but difficult to achieve due to the

2 min read Retailers are always looking for ways to stand out from the competition and payment flexibility could be the latest differentiator.  Paradoxically, one area of the payments landscape that is currently