Geoff Nairn
Shopping in the post-COVID era
2 min read After enduring months of restrictions last year, 2021 is already looking a lot brighter for retailers. With vaccination programs underway, health experts expect that COVID-19 will be contained and perhaps
Omnichannel retailers set to benefit most from holiday sales boost
2 min read As the holiday season approaches, retailers are anxiously waiting to see whether the sales boom experienced at the end of each year will be repeated in 2020. The coronavirus pandemic
Retail winners leverage eCommerce and customer loyalty to drive rebound
3 min read Why have some retailers performed better than others in rebounding after the collapse in sales experienced during the lockdown at the beginning of their year? Take, for example, Next, the
Loyalty Programs More Important than Ever to Bring Customers Back to Retail Brands
2 min read Every retail business should always try to treat its most loyal customers well. But the turmoil that has hit the retail sector during the past six months has had a
Consumer sentiment evolves in Europe as stores reopen and crisis recedes
2 min read European consumers are emerging from lockdown with changed priorities and new expectations. To help retailers better understand just how they are adapting to the new post-pandemic reality, consultancy McKinsey has
Retailer donates computing power to COVID-19 research
2 min read Retailers have launched many initiatives to help fight COVID-19. One of the most unusual examples is Dixons Carphone, the UK-based electronics retailer, which has donated the computing power from around
Retailers Embrace BOPIS to Beat the Last Mile Challenge
3 min read As more transactions move online, last mile delivery continues to impose big challenges for online-only retailers. In this respect, physical retailers should have an inherent advantage when fulfilling online orders.
How to Use BOPIS to Deliver a Better Customer Experience
3 min read In a world in which the boundaries between physical and online commerce are increasingly blurred, Buy Online, Pickup In Store (BOPIS), has become an essential capability that all retailers should
Battle of the Flagships: Nike and Nordstrom Bet on Experiential Retail and Services
2 min read It is not all gloom on the High Street. Far from it, as demonstrated by the growing list of high-profile retailers that are opening flagship stores in prime shopping locations
Retailers Embrace RFID to Increase Inventory Visibility and Improve Checkout Experience
2 min read RFID is hardly a new technology, but many retailers have struggled to reap its full benefits, with most initiatives in the past limited to boosting warehouse efficiency by attaching RFID