Geoff Nairn

2 min read Retailers are investing in Click and Collect and other store-based fulfillment options such as curbside pickup to offer shoppers rapid service while at the same time reducing fulfillment costs for

3 min read Although online commerce has worked hard to improve its customer journey, the physical store still has the upper hand if it is able to adapt and transform the customer experience

2 min read Man’s best friend may be a dog or a cat, or it may be something more exotic. Whatever the species, pet owners love to pamper their pets and that, combined

2 min read After a year of profound changes, retailers in the fashion retail sector need to bet on differentiation and adapt their stores to the new expectations of their customers in areas

2 min read Good inventory management means ensuring the right products are in the right place at the right time. The idea is simple to understand, but difficult to achieve due to the

2 min read After enduring months of restrictions last year, 2021 is already looking a lot brighter for retailers. With vaccination programs underway, health experts expect that COVID-19 will be contained and perhaps

2 min read As the holiday season approaches, retailers are anxiously waiting to see whether the sales boom experienced at the end of each year will be repeated in 2020. The coronavirus pandemic

3 min read Why have some retailers performed better than others in rebounding after the collapse in sales experienced during the lockdown at the beginning of their year? Take, for example, Next, the

2 min read Every retail business should always try to treat its most loyal customers well. But the turmoil that has hit the retail sector during the past six months has had a

2 min read European consumers are emerging from lockdown with changed priorities and new expectations. To help retailers better understand just how they are adapting to the new post-pandemic reality, consultancy McKinsey has