Posts Tagged

Customer experience

Retail Trends

Traditional retailing is going through a difficult period of transition with stores closing and retail space occupancy rates falling. But some of the empty space is being occupied by newcomers to the High Street who see big benefits in having a physical presence to get closer to the customer and

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Retail Trends

Many retailers are realizing that their old methods of handling inventory and fulfilling orders are no longer enough to stay competitive in today’s retail climate. In 2018, Amazon added $35 billion in retail sales across America – the equivalent of roughly 7,700 stores.  So, many brick-and-mortar retailers found themselves also becoming

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FashionindustriesRetail Trends

Until recently, sustainability was not a large driver in the fashion business, but in the last decade, customers have become more aware of the impacts of the fashion industry on the planet, and they are demanding real change in the industry. Before, retailers were interested in delivering higher volume at

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Featured EventsRetail Trends

Brands are evolving by developing better direct-to-consumer relationships through flagship stores and ecommerce capabilities. However, they still rely on multi-channel retailers to build the relationships with a large number of customers that they cannot reach themselves. While multichannel retailers struggle to compete, they are increasingly being expected to offer customers

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Happy shoppers in Barcelona
Featured Events

Starting next week, Barcelona will be the center for all that is related to retail and brand experience when the Spanish city hosts, for the first time, the Retail & Brand Experience World Congress, which will be held 27-29th of May. For its inaugural edition, the Retail and Brand Experience

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Retail Trends

Greater POS acceptance has been steadily driving consumer adoption of mobile payments, particularly in the US and in China. Platforms like SamsungPay, AliPay and WeChat already have over a billion users each. The growth trend shows no sign of slowing. In fact, Euromonitor predicts the value of m-commerce will increase by 250%

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Retail Trends

As more and more retail business shifts online, stores  today are desperately seeking ways to make customers return to their stores and to do so more often. Macy’s, the US department store chain, is  the latest mainstream retailer attempting to give its stores a radical makeover. It plans to roll

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industriesRetail TrendsSporting Goods

Dubai is is at the heart of the Middle East’s dynamic retail sector and its reputation for retail innovation is well deserved. So we were not suprised when our colleagues in the new Openbravo office in Dubai told us about an ambitious project that is now taking shape in Dubai to build Sport

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Retail Trends

For some retail sectors these two months represent up to 30 percent of their annual revenue, making it essential that they leverage omnichannel capabilities to maximize their profitability during this time. The National Retail Federation expects holiday spending in November and December to grow at least 4.3%, exceeding  a total of $717

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Retail Trends

As long as consumers continue to visit physical stores, retailers will continue to invest in them. A recent report from research firm Altitude Group sets out to understand how leading retailers are trying to respond to digital disruption using innovation and the challenges that creates. The shopping habits and  behaviors of

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