Posts Tagged

Customer experience

FashionRetail Trends

Why have some retailers performed better than others in rebounding after the collapse in sales experienced during the lockdown at the beginning of their year? Take, for example, Next, the UK-based fashion retailer, whose doom-laden forecasts made during the pandemic have not played out as badly as feared. According to

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Product RoadmapRetail Trends

Following our previous four blogposts describing the characteristics and benefits of the Openbravo Unified Commerce Hub components, today it’s time to complete the series by focusing on the Store Hub.   A NEW SCENARIO FOR PHYSICAL STORES COVID-19 has affected retailers in many ways, but physical stores have been clearly

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Retail Trends

Today we continue with the fourth in our series of five blogposts explaining the main capabilities and benefits of the Openbravo Unified Commerce Hub solution. Today we will focus on the WMS Hub, a component included in the Growth Pack option of the solution.   WHAT IS WMS HUB? Leveraging

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Retail Trends

As retail stores re-open, the need to reassure customers and ensure strict cleanliness and social distancing has driven retailers to rethink the in-store experience, particularly for high-touch categories like fashion and beauty. Boosting omnichannel capabilities helps them serve shoppers who are still wary about spending a lot of time in

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AnnouncementsProduct RoadmapRetail Trends

This blogpost is the second in a series of five offering a more detailed description of the components of the Openbravo Unified Commerce Hub solution. As a joint initiative by Openbravo and Adyen, the Unified Commerce Hub offers retailers comprehensive and pre-configured functionality to accelerate their transformation into real omnichannel

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AnnouncementsProduct RoadmapRetail Trends

A few days ago, Openbravo and Adyen announced the launch of a new joint solution, the Openbravo Unified Commerce Hub, so that retailers can apply omnichannel retail as the best strategy for adapting to the new challenges imposed by COVID-19. Combining key elements of the Openbravo and Adyen platforms, the

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Retail Trends

In an omnichannel world, returns are more complex and if retailers are not careful, the cost of handling returns can quickly erode their profit margins, not to mention customer relationships. Statista estimates return deliveries in the US alone will cost $550 billion by 2020, and that doesn’t include restocking expenses or

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Retail Trends

In a world in which the boundaries between physical and online commerce are increasingly blurred, Buy Online, Pickup In Store (BOPIS), has become an essential capability that all retailers should offer if they want to offer a better customer experience. According to research conducted by RIS News, BOPIS tops the

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Featured EventsRetail TrendsSporting Goods

The motto for the 2020 edition of the ISPO Munich fair was “Be responsible. Be creative. Be active.” But the truth is, it is not always easy to find a space where ideas or reflections can be shared so freely. But from the moment I walked into ISPO Munich, it

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Retail Trends

The holiday season is in full swing and you are doing everything you can manage this year to make your customers happy. But it’s also a good time to assess what works, what doesn’t, and what customers want – and taking notes on ways you want to improve your customer

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