Posts Tagged

Customer experience

Retail Trends

The holiday season is in full swing and you are doing everything you can manage this year to make your customers happy. But it’s also a good time to assess what works, what doesn’t, and what customers want – and taking notes on ways you want to improve your customer

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Retail Trends

There are many reasons why retailers are just now investing in customer experience technologies. Maybe they’ve been waiting to see how the technology develops and what technologies reach the tipping point with shoppers. Or perhaps this is the point where their current technologies have reached capacity and will not support

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Retail Trends

There are many reasons why retailers may have put new retail technology on the backburner, if only to see how shopper preferences would evolve. But wait too long and risk falling behind the competition, particularly when it comes to technologies that customers are comfortable and willing to use – those

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Retail Trends

Attracting customers into physical stores is not just about competing with eCommerce. Today, retailers must think about competing with the total experience they offer across physical and digital channels. In other words, the battle for the consumer is about giving them not just a product or a service, but an

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Retail Trends

The store still has a bright future, but no one can deny that the current trading environment is a lot tougher and the future less predictable than in the recent past.  So it is more important than ever for retailers to ensure that their stores are performing optimally, which means

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La Europea Openbravo
Success Stories

La Europea, a leading retailer for wines, spirits and gourmet foods in Mexico with over 50 stores, has managed to increase its ticket capacity by 20% and boost sales by 15% thanks to its cloud-based POS solution with Openbravo. Founded in 1953, La Europea built a reputation for high-end products

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Retail Trends

Traditional retailing is going through a difficult period of transition with stores closing and retail space occupancy rates falling. But some of the empty space is being occupied by newcomers to the High Street who see big benefits in having a physical presence to get closer to the customer and

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Retail Trends

Many retailers are realizing that their old methods of handling inventory and fulfilling orders are no longer enough to stay competitive in today’s retail climate. In 2018, Amazon added $35 billion in retail sales across America – the equivalent of roughly 7,700 stores.  So, many brick-and-mortar retailers found themselves also becoming

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FashionindustriesRetail Trends

Until recently, sustainability was not a large driver in the fashion business, but in the last decade, customers have become more aware of the impacts of the fashion industry on the planet, and they are demanding real change in the industry. Before, retailers were interested in delivering higher volume at

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Featured EventsRetail Trends

Brands are evolving by developing better direct-to-consumer relationships through flagship stores and ecommerce capabilities. However, they still rely on multi-channel retailers to build the relationships with a large number of customers that they cannot reach themselves. While multichannel retailers struggle to compete, they are increasingly being expected to offer customers

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