omnichannel

2 min read We hear the term omnichannel a lot in retailing. It has been one of the industry’s favorite buzzwords and indeed some would argue it is overused and has lost its

2 min read Starting next week, Barcelona will be the center for all that is related to retail and brand experience when the Spanish city hosts, for the first time, the Retail &

2 min read Retailers have worked hard to offer an omnichannel shopping experience to their customers over the last few years. However, it may not only provide more convenience for customers, but for

2 min read Most retailers will say that making the customer happy is the most important thing in their business. Nonetheless, a recent survey for RedPoint Global shows the wide gap between a consumer’s expectations and

2 min read Is there a retailer who is not feeling the heat from Amazon and other digital upstarts? Surprisingly, yes. A study by RSR Research, Ramping Up Retail Innovation, reveals significant differences between how “retail

2 min read Retailers that have not yet embraced eCommerce within a coherent omnichannel strategy cannot afford to wait any longer. That’s because as more retail revenue shifts online, a strategy based predominantly

2 min read Is your current POS system pulling its weight? With customers expectations higher than ever, your POS system needs to work much harder, whether its handling transactions, empowering your associates to

2 min read Trading conditions for brick-and-mortar retail are tough, we are often told. But JD Sports, the UK sportswear retailer, has bucked the trend by reporting impressive results with like-for-like sales for  physical

2 min read The series of bankruptcies involving major retail brands continues with the news that Diesel USA has filed for bankruptcy protection. Some may see the demise of Diesel and of so

< 1 min read In the early days of eCommerce, buying furniture online was not common and it was the retail category that seemed most resistant to the online tsunami.  But the adoption of omnichannel strategies over