customer service

2 min read Unified commerce is the latest evolution in the retail landscape, taking omnichannel strategy a step further by truly integrating all sales channels and customer touchpoints into a singular, seamless system.

2 min read Retailers are investing in BOPIS (Buy Online Pick Up In Store) and other store-based fulfillment options such as curbside pickup to offer shoppers rapid service while at the same time

3 min read Not long ago, it was unusual to see self-checkout (SCO) terminals in stores, but there has been  a rapid acceleration in SCO adoption recently and shipments of SCO terminals increased

2 min read Retailers are always looking for ways to stand out from the competition and payment flexibility could be the latest differentiator.  Paradoxically, one area of the payments landscape that is currently

2 min read Outlet PC started business in 2008 in its home town of Tarragona, Spain,  offering customers affordable electronics.  Over the next decade,  the company greatly expanded its product assortment, opened nine

2 min read The new era of retail is no longer about simply selling products, it’s about creating an immersive experience that engages customers at every touchpoint. This is where an omnichannel strategy

2 min read Why do customers come to your stores? According to a survey by Publicis.Sapient, customer service is the stand-out reason for shopping in a physical store instead of online. Indeed, it

2 min read Black Friday and other holiday season promotions provide a great opportunity for retailers to quickly deliver an increased conversion rate or larger basket size.  US-based National Retail Federation (NRF) estimates

3 min read Retailers face serious challenges to please customers and compete in a crowded industry landscape. The modern shopkeeper must handle inventory in one or several brick-and-mortar locations while maintaining a user-friendly

3 min read A product characteristic is defined as a feature that is primarily physical and generally measurable such as color, size, shape, taste, texture, etc. It is used to create variants of