Vanessa Hodgkinson

2 min read Let’s admit it, we’ve all done it. We browse an online store, moving items that grab our attention to the basket or wish list, even though we don’t intend to

2 min read Most retailers will say that making the customer happy is the most important thing in their business. Nonetheless, a recent survey for RedPoint Global shows the wide gap between a consumer’s expectations and

2 min read Is there a retailer who is not feeling the heat from Amazon and other digital upstarts? Surprisingly, yes. A study by RSR Research, Ramping Up Retail Innovation, reveals significant differences between how “retail

2 min read As more and more retail business shifts online, stores  today are desperately seeking ways to make customers return to their stores and to do so more often. Macy’s, the US

2 min read IT budgets might be growing, but many retailers are reluctant to let go of their legacy systems and struggle to decide where to focus IT investment for future growth. These decisions

< 1 min read In the early days of eCommerce, buying furniture online was not common and it was the retail category that seemed most resistant to the online tsunami.  But the adoption of omnichannel strategies over

2 min read Born between 1996 and 2006, the tech-savvy Generation Z makes up a third of the global population and already has considerable spending power, which will only grow stronger. Gen Z consumers

2 min read For some retail sectors these two months represent up to 30 percent of their annual revenue, making it essential that they leverage omnichannel capabilities to maximize their profitability during this time. The

< 1 min read Last month, Portuguese investment firm Green Swan announced it had taken the opportunity to acquire the Toys “R” Us brand across Spain and Portugal. The new CEO,  Shark Tank Portugal investor

2 min read Loyalty programs are not new and many large retailers are looking to take loyalty schemes to the next level, and go beyond simply offering rewards. Nordstrom, for example, has recently