Vanessa Hodgkinson

2 min read The ability to make the returns process as quick, efficient and easy as possible for consumers is often what separates the top-performing retailers from the less successful ones in the

2 min read Wherever you look, the numbers show that consumers still like going to stores. And shoppers are spreading out their purchases, not just across channels but also across the two-month holiday

2 min read Many retailers rely on the holiday season to bring in a disproportionate amount of annual sales, but these days holiday promotions stretch across the entire Grey November month, and even though Black Friday

2 min read Black Friday and other holiday season promotions provide a great opportunity for retailers to quickly deliver an increased conversion rate or larger basket size.  US-based National Retail Federation (NRF) estimates

2 min read Most people won’t buy a pair of glasses without trying them on and comparing a few styles first. The ability to offer optical exams and even create glasses on site

2 min read Walmart recently announced it wants to cut the time required to process in-store returns of online purchases down to 35 seconds. Amazon has set up deals for Kohl’s and Whole

2 min read UPDATE, 1 Nov 2018: Toys “R” Us Iberia partners with Openbravo to drive omnichannel transformation of its 60 stores in Spain and Portugal. Find out more details in our Press Release. The vision

2 min read The future of retail today looks brighter than was once feared, even for brick-and-mortar retailers as long as they adopt an omnichannel strategy. Market researcher GfK reported an average 1.4%

2 min read Going green isn’t just smart from a sustainability standpoint. It also makes sense from a business perspective, saving retailers money and making stores more attractive to today’s increasingly environmentally-conscious customers. How

2 min read Back-to-school season continues to be one of the most significant retail seasons of the year, and this year, the National Retail Federation (NRF) predicts that back-to-school (BTS) spending will more than 10%