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Ranking achieves higher efficiency for order management, customer service and operations control with Openbravo

COMPANY
Ranking
HEADQUARTER
Spain
WEBSITE
PRODUCTS AND SERVICES
Sporting Goods
IMPLEMENTATION PARTNER
SMF Consulting
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SPECIALTY RETAILER PROVIDES ATHLETIC TEAMS WITH QUALITY AND RELIABILITY

Ranking was born in 2000 with the idea of creating comprehensive resource guides to facilitate product localization for professionals in Spain dedicated to the world of education and sport. Nowadays it is a national leader in the sale of sports equipment to schools, sports centers, and teams.

THE CHALLENGES

Scalable solution with higher order capacity needed for steady growth in customer base
Having developed a mixed catalogue/web business model which made it possible to reach a larger customer base, Ranking needed a new, more agile solution that would help them manage a growing number of orders with an increasing degree of complexity.

 

Ranking needed a system which could manage a large volume of detailed data on contacts and intermediaries; automate order entry and shipping daily processes for better efficiency and productivity; and manage stock with reservations, multiple locations and serial numbers.

THE SOLUTION

Platform flexibility to customize a more cost-effective solution
Openbravo´s flexible, web-based architecture allowed Ranking to adapt the solution to their specific requirements at a cost proportionate to their needs. The solution supports all corporate processes including accounting and financial management, purchasing, sales, warehouse and production. Customizations were developed for contact management and integration with logistics operators.

THE RESULTS

Fewer errors, higher efficiency thanks to process automation across systems
The company was able to integrate several systems including online orders received directly in Openbravo; automated order initiation through logistics operators; notification via SMS to customers with information regarding orders, offers, and news; and electronic invoicing for customers in public administration.

 

The quality of information improved by eliminating duplicated information once a single, integrated system was established across all company departments. The decision-making process was greatly improved thanks to real-time available information across all processes.

IMPROVED
Customer service
FASTER
Online orders processing
INTEGRATED
Logistic operators
IMPROVED
Decision-making

WANT TO LEARN MORE?

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