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Customer Success – Account Manager

Customer Success – Account Manager

Website Openbravo Customer Success Unit

Position overview

Openbravo is looking for exceptional candidates for the role of Account Manager, within our Customer Success organization.
As Account Manager you will be directly responsible for assisting our Retail Clients by using your consulting skills, retail business knowledge and software solution expertise to effectively operate the Openbravo Cloud-based POS and Retail Management solutions into the client’s business.

 

The position is based in Pamplona or Barcelona (Spain).

 

Position Responsibilities

The function of Account Manager has the following key areas of responsibility.

 

Be a reference Account Manager within the Customer Success Unit.
Lead all post-go-live activities including regular review of operational issues, project objectives and new business needs.
Provide subject-matter expertise to clients about the Openbravo solutions, ensuring functional knowledge, guidance and instruction on solutions and methodologies are always adequately managed.
Ensure the execution of the deliverables in the areas of your responsibility satisfies high-quality standards.
Act as Openbravo representative in front of end clients and partners in accounts assigned, ensuring a best-in-class delivery of consultancy and development services.
Actively participate in Business Development tasks:
      • Contribute to the preparation of commercial offers together with the Customer Success Director.
      • Identify business opportunities/services extensions in Accounts assigned and take ownership to convert them in new deals.
Perform other duties as assigned.

 

Position Requirements

The professional we are seeking:

 

Has a BS or MS in Computer Science or Business Administration or equivalent work experience.
Has 3+ years experience in software implementation and consulting services preferably within Retail sector.
Has experience in consulting projects across geographies in international environments.
Has a solid technical background, with relevant experience in software consultancy roles.
Is a team player, with natural leadership skills, very proactive and able to work autonomously.
Has a strong organization, planning and time management skills.
Is a person who is flexible and adapts rapidly as needed in a fast paced environment.
Has excellent Client communication skills, used to working in a client setting.
Is fully proficient to work in at least English and Spanish. Other languages with special consideration for French, are a plus.
Has ability to gain strong product and technology knowledge rapidly.
Has availability to travel as required for the success of the business.

 

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What we offer

A career in a fast-paced, entrepreneurial business environment
An opportunity to accelerate your professional development
A dynamic and young culture with flexible working conditions
A competitive compensation & benefits package

 

How to apply

Qualified and interested candidates should write an email with their resume attached to careers@openbravo.com.
Please put “Customer Success – Account Manager” in the subject line of your mail.

 

Thanks for your interest in Openbravo!

To apply for this job email your details to careers@openbravo.com

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