retail

2 min read There is no omni-channel as far as customers are concerned. They see a retail business as a single entity that they interact with using whatever channel is most convenient at

< 1 min read If you ask consumers if they want retailers to be omnichannel ready, they will probably not recognize the word. But if you ask them how much pain they experience from

2 min read Just a few days ago I read this article with the intriguing title “Why retail success is all about logistics”. In his article, Amaury Gariel perfectly recognizes the changing panorama

< 1 min read People used to think that the world they live in would always remain the same. Our human minds trend to think that the bakery on the corner will always be

2 min read It is clear that retailers no longer need evidence that omnichannel capabilities are decisive factors for success in retailing today. Nor do they need to be convinced that omnichannel functions

2 min read E-commerce in China has been growing 3 times faster than traditional retail (45% vs 15% sales growth in 2013). If the growth is mainly driven by huge marketplace platforms, with

3 min read Last Thursday we attended  the Retail Forum in Milan (Italy) and I would like to share a few notes about our participation as exhibitors together with our friends Extra (Gold