personalization

3 min read The increase in the number of orders during major sales peaks such as Black Friday or the Christmas campaign can create major problems for retailers if they are not adequately

3 min read Although online commerce has worked hard to improve its customer journey, the physical store still has the upper hand if it is able to adapt and transform the customer experience

2 min read Consumer tastes are very personal and that’s definitely the case when shopping for furniture and home décor. To differentiate themselves from the competition, retailers in this sector need to look

2 min read Remote clienteling is finding growing interest from retailers as a way  to effectively close the gap between online and offline shopping experiences. By combining video chat, clienteling, home delivery and

2 min read With just three weeks until Eid, the Festival of Breaking the Fast, retailers in MENA and other Muslim countries are hoping that the coronavirus will not dampen the celebrations and

2 min read For many digital native brands, a sharp website was enough to win over loyal customers and stake out their share of the market, but there are good reasons that a

3 min read Like all retailers, sporting goods stores must also step up their game and adapt if they want to survive in the new era of omnichannel retail. We’ve all read about

4 min read I arrived at the Javits Convention Center this morning aiming to attend a few last conferences in the morning and participate in a retail tour in the afternoon. The first

2 min read For most retail businesses, the new year is a clean slate – a chance to assess the past year and set some new goals for the future. Digital transformation is

2 min read Starting next week, Barcelona will be the center for all that is related to retail and brand experience when the Spanish city hosts, for the first time, the Retail &