Posts Tagged

customer expectations

Retail Trends

In a world in which the boundaries between physical and online commerce are increasingly blurred, Buy Online, Pickup In Store (BOPIS), has become an essential capability that all retailers should offer if they want to offer a better customer experience. According to research conducted by RIS News, BOPIS tops the

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Featured EventsRetail Trends

I am currently attending and reporting from the National Retail Federation’s Big Show 2020, where over 40,000 people from over 400 countries will flock to New York City’s Javits Convention Center over three days to see 400+ speakers in 200+ sessions. Incredible numbers. The first day was as busy as

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