Retail Trends

2 min read Why do customers come to your stores? According to a survey by Publicis.Sapient, customer service is the stand-out reason for shopping in a physical store instead of online. Indeed, it

2 min read Online shopping is often seen as invincible by retailers, but a recent Usabilla study on the biggest reasons for online cart abandonment shows why many shoppers still prefer shopping in

3 min read Midway through August, retailers still have time to capitalize on a significant piece of the $82.8 billion pie predicted by the NRF this year by leveraging their omnichannel capabilities. According to last year’s

2 min read In today’s tough retailing environment, your store associates are in the front line in the battle to keep customers coming into your stores. But sales staff who are pushy or

2 min read In just a few short years, Patadon has grown into Spain’s largest supplier of golf shoes through its online store as well as outlets operating on-site 30 golf courses in

3 min read Two key capabilities that separate the leaders from the laggards in omnichannel retail are Buy Online Pickup In Store (BOPIS) and Buy Online Return In Store (BORIS). But we don’t

3 min read Retailers need to become more agile, yet many are hindered by legacy in-house IT systems that are difficult to integrate with new technologies and are costiy to run. Cloud computing

2 min read The financial loss due to theft, fraud and inventory shrinkage in  2017 added up to a massive $46.8bn,  of which one third  was due to internal theft, according to an annual survey by

3 min read The key to successfully implementing POS software is picking a system that best fits your retail business. For example, if you have legacy POS hardware in your stores, you may

2 min read Whether you are making a purchase or returning one, no one likes waiting in line at the store. That creates a great opportunity for retailers who want to differentiate themselves