editorial team

2 min read Retailers could be forgiven for thinking that unified commerce is just another name for omnichannel retail. So what exactly is the difference? To the customer, of course, there should not

2 min read There are many reasons why retailers are just now investing in customer experience technologies. Maybe they’ve been waiting to see how the technology develops and what technologies reach the tipping

2 min read Earlier this week, I was fortunate enough to attend RECon Middle East & North Africa 2018, a key event for shopping center industry professionals in the MENA region and it confirmed my

2 min read Achieving success in emerging retail markets depends on many contributing factors. One that is sometimes not given sufficient importance is the need to ensure that you have highly engaged and productive

3 min read We can affirm without doubt that physical stores will still be around in the next few decades, in fact, for some industry experts we are actually in the golden age

2 min read Last week I was invited to a company meeting in Pamplona, a city in the north of Spain, internationally known for its bull runs; probably the most famous example of running

3 min read Two weeks ago, the Indian Retail Forum took place in Mumbai, where the topic for this year was around Omnichannel as the future mantra and how retailers can build businesses

2 min read It’s been a while since GE Capital Retail bank published in 2013 an annual shopper study showing that more than 80% of consumers start their search process online. Today, e-Commerce

3 min read Digital technologies are transforming business in every industry, from social media to mobile to big data to the “Internet of Everything”. This change relies on the combination of digital and

3 min read We are experiencing a new consumer omnichannel age where innovation is no longer a nice-to-have in any sales channel, but a must-have. This innovation must be especially leading in physical