Order Management Features

Consolidate and manage customer and inventory information into a single, enterprise view across sales channels.

• Know your customers better with a single view of customer activity across all channels.
• Streamline order processing with centralized and real-time tracking of goods movements, inventory status and quantities across all channels and locations.

Overcome the growing complexity of omnichannel order management using a comprehensive suite of business and platform capabilities that help you meet and exceed rising customer expectations in today's omnichannel era.

• Support advanced fulfillment scenarios through easier integration with all your required systems and channels
• Ensure consistent information across channels with centralized product and pricing data maintenance
• Provide greater payment convenience by supporting a wide variety of payment options
• Reduce the time and cost of changing your order management processes thanks to a highly flexible platform that is ready to develop omnichannel services
• Enable efficient order orchestration from order capture and validation, preparation, shipment and settlement including support for cross-channel returns and exchanges

When using Openbravo to fulfill orders from stores, you can increase customer satisfaction and upselling opportunities as well as optimize in-store inventory.

• Allow store associates to pick and pack orders for shipping or for in-store pickup
• Enable efficient order preparation with a complete and very easy to use picking functionality available on mobile devices
• Manage cross-channel returns