For Business Partners : 2nd Level Support
Avoid headaches and let our experts work closely with you to transform issues directly into solutions. Do not miss the chance to get the best out of our second level support service!
Screenshots corresponding to the second level support portal used by Openbravo Partners.
Our second level support portal let you:
- Submit your issues easily using our web-based support portal
- Follow up the progress of any issue, from submission to final resolution!
Choose the support plan that best suits your needs and
work with a team of specialists with an in-depth knowledge of all Openbravo products.
Topics covered
|
|
Support plans
Ultimate |
Unlimited |
Extended |
Standard |
|
Support limits |
Fair usage Single location |
Fair usage Single location |
30 cases per quarter with 1 quarter carry over Free installation and conversion support cases |
12 cases per quarter with 1 quarter carry over Free cases installation and conversion support cases |
Products included |
Professional Subscription |
Professional Subscription |
Professional Subscription |
Professional Subscription |
Versions |
||||
Availability |
24x7x365 |
5x10 |
5x10 |
5x8 |
Contact means |
Support portal Chat Phone |
Support portal Chat Phone upon request |
Support portal Chat |
Support portal Chat |
ERP Price |
€35,000 |
€12,000 Included for Platinum partners |
€6,000 Included for Gold partners |
€3,000 Included for Certified and Registered partners |
POS Price |
€25,000 |
€6,000 |
N/A |
€3,000 |
- Are you looking for a different kind of support? Please contact us!