Openbravo : Support

Support

Avoid headaches and be more efficient by having the experts work directly for you, transforming issues directly into solutions.

Openbravo second level support is delivered by a team of specialists with direct access to developers and an in-depth knowledge of all Openbravo products, including the technology stack required to run them. Using our web-based support portal, you will be able to submit issue, and follow their progress until full resolution. Depending on your needs, support can be purchased on case by case or subscription basis.

Service Capabilities

Technical Issues Resolution
Troubleshooting
Installation Support
Localization advice
Support and advice on Maintenance, Bugs, Updates and Patches
Backup and recovery advice
Compatibility and performance advice
Support Portal for case management

Does not include:
- Capabilities available through consulting services.
- Capabilities available through outsourcing services.

Purchase Support

Issue packs allow you to resolve problems quickly while getting to know how to work with Openbravo. Those currently implementing Openbravo will enjoy the better value and convenience of a subscription pack.

Type	Service	Delivery	Price	Buy Now
Issue Pack	1 Issue	Support Portal	€99	Buy Now
Issue Pack	10 Issues	Support Portal	€790	Buy Now
Subscription Pack	1 Year Unlimited	Support Portal + Phone	Request a quote	Request a quote

If you are looking for another form of support, feel free to request a quote.

Supported Environments

Operating Systems:	Application Stack:
Windows 2000, XP, Vista, 2003 Linux	Apache Tomcat 5 and 6 Apache Ant (1.6.5 and above) JDK 1.5 and 1.6 JasperReports and iReports
Database:	Browser:
Oracle 9i and 10g PostgreSQL (from 8.1.4 to 8.2.7)	Mozilla Firefox 2.x Microsoft Internet Explorer 7.x

If you are looking for support on another environment, feel free to request a quote.