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Supplies Now Inc. improves its E-commerce operations and supply chain efficiency with the flexible Openbravo ERP solution

supplies now openbravo commerce suite customer
Nome da empresa Supplies Now Inc. País United States Indústria Outras Especializações Solução Openbravo Commerce Platform
Parceiro implementador

The office materials retailer Supplies Now Inc. expands its business and improves operations thanks to the flexibility of Openbravo ERP.

“Openbravo was key in the modernization of our IT platform. We chose Openbravo for its Open Source nature that offered us flexibility, innovation at an affordable cost. We needed to have the best tools to provide excellent customer satisfaction and now we do”.

John Cheatham
CEO of Supplies Now Inc

Results:

Openbravo ERP has allowed Supplies Now Inc. to achieve its strategic goals of always best prices and great customer service.

  • Higher quality of information to customers thanks to a centralized control relative to stocks, prices, promotions and product data
  • Agile management of 200.000 products which can be updated massively
  • Efficient management of hundreds of daily orders with a detailed order status management
  • Increased margins with the ability to select the best supplier at the best available price for each transaction amongst more than 25 suppliers
  • Increased supply chain efficiency with key processes automation like sending/receiving electronic orders to/from suppliers
  • All-in-one opensource management system (Openbravo ERP, Magento, SugarCRM)

 

Challenges:

  • Expand business through new sales channels such as e-commerce
  • Operate in a more efficient way with cost optimization
  • Offer great customer service
  • Offer competitive prices to the market
  • Adopt a future proof technology platform which can be easily integrated with all existing and new flourishing technologies such as e-commerce platforms, CRM, etc.

 

Solution:

After an evaluation process in which some market leaders like ECi Britannia were analyzed, Supplies Now Inc. decided to start a migration from their legacy system Exact Macola:

  • Supplies Now Inc. chose Openbravo ERP because of its flexibility to adapt to their key business requirements and easy integration with other applications
  • A price point that was within their budget range
  • Whole solution integrates Openbravo ERP, Magento as the E-commerce, Etilize as the content management system and Sugar CRM as the customer management system
  • Business to Business integration through EDI and XML

 

Company Description:

Supplies Now Inc. is an Ink, Toner and Office supply retailer. Supplies Now Inc. offers fast shipping, competitive prices and fantastic customer service.

Supplies Now Inc. started operations back in 2003 as supplier to the Federal Government of the US. Supplies Now Inc is dedicated to offering one of the largest selections of original and compatible imaging supplies online and off. The main goal at Supplies Now is to bring "Wholesale Prices Direct To You" on supplies ranging from toner cartridges, inkjet cartridges, copier toner, fax toner, drums, developers, ribbons, and speciality media. Supplies Now is also your source for computer and office supplies, and offers an expansive selection of products in these categories as well.