Customer Success-Account Manager – Lille France

Who are we?

Openbravo, a subsidiary of Orisha is a dynamic and modern enterprise software company.
We help retail and restaurant chains to be more competitive through the adoption of a flexible
mobile and cloud-based unified commerce platform. If you want to take part in a company known for
its inclusive and supportive workplace culture and where you can grow professionally along with our
product, then please read on, as we can’t wait to tell you more about the position!

 

This is a hybrid working model position. You can work up to 3 days at home.

 

Job description

As Account Manager you will be directly responsible for assisting our Retail Clients by using your
consulting skills, retail business knowledge and software solution expertise to effectively operate the
Openbravo Cloud-based POS and Retail Management solutions into the client’s business.

 

Position Responsibilities

The function of the Account Manager has the following key areas of responsibility: 

→ Be a reference Account Manager within the Customer Success Unit:

→ Lead all post-go-live activities including regular review of operational issues, project
objectives and new business needs.

→ Provide subject-matter expertise to clients about the Openbravo solutions, ensuring
functional knowledge, guidance and instruction on solutions and methodologies are always
adequately managed.

→ Ensure the execution of the deliverables in the areas of your responsibility satisfies high-
quality standards

→ Act as Openbravo representative in front of end clients and partners in accounts assigned,
ensuring a best-in-class delivery of consultancy and development services.

→ Actively participate in Business Development tasks:

1. Contribute to the preparation of commercial offers together with the Customer Success
Director
2. Identify business opportunities/services extensions in Accounts assigned and take ownership
to convert them in new deals.

→ Perform other duties as assigned

 

The professional we are seeking :

→ Has a BS or MS in Computer Science or Business Administration or equivalent work
experience

→ Has 3+ years experience in software implementation and consulting services preferably
within Retail sector

→ Has experience in consulting projects across geographies in international environments.

→ Has a solid technical background, with relevant experience in software consultancy roles

→ Is a team player, with natural leadership skills, very proactive, and able to work autonomously

→ Has strong organization, planning, and time management skills

→ Is a person who is flexible and adapts rapidly as needed in a fast-paced environment

→ Has excellent Client communication skills, used to working in a client setting

→ Is fully proficient to work in at least English and Spanish. Other languages with special
consideration for French, are a plus.

→ Has ability to gain strong product and technology knowledge rapidly.

→ Has availability to travel as required for the success of the business

 

 

 

 

What we offer

→ Above competitive salary & benefits package.

→ Possibility to work fully from home or hybrid (if based in Lille).

→ Flexibility in schedule.

→ Free training (English/French/Spanish lessons + adapted training based on your professional needs and interests).

→ Continuous performance feedback with an annual review so you can keep growing professionally.

→ Fresh fruit, drinks, and loads of snacks every day.

→ Referral bonus.

→ Fantastic colleagues from all over the world.

→ A career in a fast-paced, entrepreneurial business environment.

→ An opportunity to accelerate your professional development.

 

We are committed to fostering a diverse and inclusive work environment, where individuals
of all genders are equally empowered to thrive, grow, and contribute to our collective
success.
Orisha Openbravo is devoted to offer full equality of opportunities between women and men
within the company.

 

 

How to apply

If you are interested in becoming part of our amazing team, you can write us an email with your resume attached at careers@openbravo.com. 🚀

Please put “Customer Success-Account Manager” in the subject line of your mail.

 

Thanks for your interest in Orisha | Openbravo and we hope to see you soon!