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Customer Success – Software Technical Consultant

Posición: Customer Success – Software Technical Consultant
Compañía: Openbravo
Departamento: Customer Success Unit
Ciudad: Barcelona (Spain) and/or Lille (France)

Apply Now

 

Send an email with your resume to careers@openbravo.com. Write "Customer Success - Software Technical Consultant" in the subject line.

Position overview

We are seeking Customer Success - Software Technical Consultant to work within the Customer Success Unit organization providing technical consultancy, development and support services to our clients and partners network operating worldwide. The position is based in Barcelona (Spain) or in Lille (France).


Position Responsibilities

The function of Customer Success - Software Technical Consultant has the following key areas of responsibility:

  • Deliver technical support and services to our customers and network of partners worldwide, driving problems to resolution and ensuring the satisfaction of our customers, especially the Gold Client ones.
  • Troubleshoot the reported issues on time ensuring 24*7 service is always delivered for critical issues in accordance with the Openbravo SLAs.
  • Provide clear communication of problem status maintaining high levels of courtesy and professionalism.
  • Ensure service quality level are maintained and improved, contributing to boosting the Customer’s service experience.
  • Perform other duties as assigned inside the Customer Success Unit.
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Position Requirements

The professional we are seeking:

  • BS or MS in Computer Science, Industrial Engineering or Telecommunications
  • POS/Retail and/or business software applications related experience
  • Data Base Knowledge/experience
  • Knowledge/experience in software development with the following technologies is a valuable plus:

    • Java Platform and/or all tiers of an enterprise web application
    • Programming concepts including MVC architecture
    • User Interface technologies: XML, HTML, HTML5/Application Cache /WebSQL, Backbone, Enyo

  • Good written and oral communication skills in English is a must, in French is a valuable plus
  • Analytical thinking & detail-oriented
  • Proven ability to meet/exceed deadlines
  • Initiative, flexibility, and adaptability

What we offer

  • A career in a fast-paced, entrepreneurial business environment
  • An opportunity to accelerate your professional development
  • A dynamic and young culture with flexible working conditions
  • A competitive compensation & benefits package
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How to apply

    Qualified and interested candidates should write an email with their resume attached to careers@openbravo.com.

    Please put "Customer Success - Software Technical Consultant" in the subject line of your mail.

     

    Thanks for your interest in Openbravo!