Retail - Supplies Now Inc. | Customers

SUPPLIES NOW

Improving eCommerce operations and supply chain efficiency

"Openbravo was key in the modernization of our IT platform."

John Cheatham, CEO

supplies now openbravo commerce suite customer

Company Name

Supplies Now Inc.

Headquarters

United States

Website

www.suppliesnow.com

Industry

Retail

Product Line

Other Specialty

One-stop shop with a reputation for competitive prices and services

Started in 2003 as supplier to the US Federal Government, Supplies Now Inc. is dedicated to offering one of the largest selections of original and compatible imaging supplies online and off. The main goal for Supplies Now, Inc. is to bring wholesale prices direct to the customer on supplies ranging from toner cartridges, inkjet cartridges, copier toner, fax toner, drums, developers, ribbons, and specialty media.

The company aims to be a one-stop shop for print, digital and office supplies, and has built a reputation for fast shipping, competitive prices and fantastic customer service.

The Challenges

Future-proof solution capable of optimizing costs and operations needed

The company was searching for a solution that would help them expand business through new sales channels such as eCommerce as well as optimize costs, operate in a more efficient way, and ultimately offer superior customer service and competitive prices to the market.

They needed a future-proof technology platform which can be easily integrated with all existing legacy systems and streamlined into modern applications such as eCommerce, inventory management, and CRM.

Openbravo Customer Story - Supplies Now - Challenges

The Solution

Cost-effective, adaptable solution integrates ERP, CRM and eCommerce operations

Supplies Now Inc. chose Openbravo for its ability to adapt to their key business requirements and integrate easily with other applications.

Openbravo integrated with Magento (eCommerce), Etilize (Content Management System) and SugarCRM to provide an all-in-one open source management system.

Business to Business integration was achieved through EDI and XML.

Openbravo Customer Story - Supplies Now - Solution

“We chose Openbravo for its Open Source nature that offered us flexibility, innovation at an affordable cost. We needed to have the best tools to provide excellent customer satisfaction and now we do.”

John Cheatham, CEO

The Results

Higher efficiency, greater capacity for products and order management

Supplies Now Inc. expanded its business, improved operations, and achieved its strategic goal of consistently offering best prices and great customer service. They were able to manage 200,000 products with more agility and to provide higher quality information to customers thanks to a centralized control relative to stocks, prices, promotions and product data.

The company was also able to manage hundreds of daily orders with a detailed order status management more efficiently. Profit margins increased with the ability to select the best supplier at the best available price for each transaction amongst more than 25 suppliers. Supply chain efficiency also increased with key processes automation like sending and receiving electronic orders to or from suppliers.

GREATER

Merchandising Agility

REDUCED

Purchasing Costs

AUTOMATED

Communication with Suppliers

ACCURATE

Stock Control

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