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Improving customer service and optimizing inventory costs

"Openbravo allowed us to acquire a complete and reliable vision of the business status..."

Lorenzo Sánchez, Product Manager
Sánchez Hipertextil
Company Name
Sánchez Hipertextil
Product Line
Furniture and Decoration

Three-generations home goods retailer get modern upgrade

Now in its third generation, Sánchez Hipertextil is a chain of stores exclusively dedicated to the sale and manufacture of curtains and home lingerie. Presently, the company owns seven establishments distributed throughout the province of Barcelona. The stores offer customers a wide range of fabrics, designs and price ranges to choose from.

The Challenges


Outdated and siloed systems proving to be slow and costly

As part of a business upgrade, Sánchez Hipertextil needed to improve the efficiency of its operations, which was suffering from poor management in key processes such as inventory and cost control.

In addition, client-server technology underlying the corporate system posed significant limitations in terms of adapting to their industry-specific needs.

Openbravo Customer Story - Sánchez Hipertextil - Challenges

The Solution


All-in-One retail ERP for end-to-end business management

Sánchez Hipertextil replaced its corporate system with the Openbravo Commerce Suite and adopted it as a complete all-in-one retail ERP system, based on its robust technology, flexibility, adaptability, and far-reaching functionality.

The solution offers support for store operations, eCommerce order management, sales, purchasing, production, warehousing, finance and reporting for monitoring and control of key business indicators.

Openbravo Customer Story - Sánchez Hipertextil - Solution

"We improved efficiency in all operations and increased our agility in key processes such as launching new products, rates or promotions -- which can now be defined and made available in all of our stores in a matter of hours."

Lorenzo Sánchez, Product Manager

The Results


Lower IT costs, faster processing, and happier customers

Openbravo allowed the company to increase the efficiency of all operations and prepare stores for better customer service.

Tailored product orders can now be made from the actual point of sale and integrated directly with the manufacturing process, which reduces errors and the total delivery time. Online orders can also be processed faster thanks to a complete integration of the online store with back office processes.

Detailed stock control and the prioritization of faster-moving stores helped improve the replenishment process and ultimately reduced out-of-stock and overstock situations.

The company was also able to simplify and reduce the costs of the IT infrastructure and maintenance of the new corporate system.


Order Processing
Launch Times
Stock Replenishment
IT Infrastructure
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