We use cookies to analyse, personalise and improve your experience of our site.

By continuing to use our website, you accept our cookie policy. Click below for more information.

Read more

PRONOKAL

Complete integration leads to improved operations, decision-making and customer service

pronokal openbravo commerce suite customer
Company Name
Pronokal
Headquarters
Spain
Industry
Retail
Product Line
Other Specialty
Implementor
SMF Consulting

Making customer health and well-being their top priority

Pronokal Group is a multinational company specialized in medical weight loss treatments through a protein diet. More than 3,000 medical doctors have placed their confidence in the rigor of the program worldwide. The company is present in different countries in Europe, America, Asia and Africa, and has already treated more than 300,000 patients.

The Challenges

 

Customer management on different systems was labor intensive and error-prone

Pronokal needed a flexible, cost-effective platform able to support customizations for business-specific requirements. The solution also needed to integrate with external systems (CRM, electronic billing system, expenses, etc.) and needed the scalability to deploy in each of the countries where the group is present.


Openbravo Customer Story - Pronokal - Challenges

The Solution

 

Integrated CRM with finance, accounting and medical information

Pronokal Group's continual growth plan required an integrated information system that could be used from each office. Openbravo's solution supports all corporate processes including accounting, administration, medical records, and financial management, purchasing, sales and warehousing. Custom developments were made for specific business needs such as patient tracking, call tracking, integration with CRM and expenses system.

Openbravo Customer Story - Pronokal - Solution

The Results

 

Better service to customers and higher quality decision-making

The flexibility of Openbravo's web architecture allowed Pronokal to support all their specific business requirements effectively. The quality of information and customer service vastly improved with the elimination of duplicated/unsynchronized data as well as easier registration of patient information, access their records, monitoring and follow up on treatments.

The integration of all the data in a single system also allowed the company to have more quality information to analyze the evolution of the business in each country, facilitating the decision-making process, key to advancing the growth plans of the company.

ENHANCED
customer service
INTEGRATED
medical information
EASY IDENTIFICATION
of potential customers
IMPROVED
decision-making
Want to learn more?
Contact us or experience Openbravo on your own!