Dramatically optimized IT infrastructure
Openbravo’s solution dramatically simplifies the IT department’s workload when it comes to preparing and closing each show. The flexible architecture allows to easily activate/deactivate POS terminals according to each show’s calendar, enhancing expense control and optimize cost levels. In addition, most configuration and setup activities ─ including products, prices, promotions and different tax configurations for each county ─ can now be done centrally and in advance from headquarters, which helps reduce local set-up activities, increase quality, reduce human error, and eliminate delays.
Increased customer satisfaction and sales with mobility and intuitive UI
Openbravo enables Cirque du Soleil to reduce queue waiting times and thus avoid losing sales by providing associates with mobile terminals to take customer orders while they are in the queue. At the counter, UI features like very intuitive and fast browsing for F&B products and the flexible definition and ordering of combos helps deliver a faster and more convenient checkout experience. Around the shows, barkers armed with mobile devices can also take customer orders, thus increasing the possibility of new sales.
Optimized operating expenses
Thanks to its architecture, Openbravo POS solution imposes minimum requirements on the point-of-sale hardware, which meant Cirque du Soleil could reuse existing store hardware and make use of lower-cost mobile devices to increase sales capacity in rush hours. Each touring show requires new temporary staff, usually inexperienced, to be hired, so the minimal training requirements of Openbravo POS means that new users can learn to operate the system effectively very rapidly.
Faster business insights and better control
Detailed daily sales information is available at headquarter level within hours of finishing the last daily show thanks to a seamless integration with the central ERP system. In addition, the most relevant business indicators and key information are reported directly from Openbravo which provides real-time control and monitoring of the business from the headquarters and can be reconciled at any time with the information integrated in the ERP.
Photo Credits: Liz Vandal and James Paul Correia