Allowing a customer to return a product is not a favor but a chance to showcase excellence in customer service and an opportunity for upselling. This needs to be understood by all the employees in a retail organization, but the reality is sadly often different. Let’s take an example. You bought an
Many retailers recognize the need to offer real and authentic experiences to draw shoppers into their stores, and are adapting their store formats in order to do so. These retailers have realized that if they can do omnichannel fulfillment well, then there is no need to hold so much inventory
The Retail Leadership Summit (RLS), organized by the Retail Association of India (RAI), is one of the leading events for retailers in India. The central theme for this year’s event was “Customer Centricity: Redefining Values and Valuation” and an impressive group of speakers talked about the importance of putting the customer first. I
Spain is home to some of the biggest names in fashion retailing and the Barcelona Fashion Summit has evolved to become a key event on the calendar for executives from all areas of the fashion world in Spain. The forward-looking theme this year was Fashion 2030: A Brave New World,
AWS has recently confirmed the immediate availability of its new EU region, Paris. The Paris region joins Frankfurt, Ireland and London as the fourth European location of AWS and offers a new option for infrastructure located in Europe. Currently, AWS operates in 18 regions around the world, with a total
The ability to make the returns process as quick, efficient and easy as possible for consumers is often what separates the top-performing retailers from the less successful ones in the weeks after Christmas. By offering free in-store returns, stores can save on additional shipping costs as well as boost sales
Wherever you look, the numbers show that consumers still like going to stores. And shoppers are spreading out their purchases, not just across channels but also across the two-month holiday season, rather than just a single long weekend, giving stores even more incentive to provide a consistent, high-quality in-store experience.