Earlier this week, I was fortunate enough to attend RECon Middle East & North Africa 2018, a key event for shopping center industry professionals in the MENA region and it confirmed my impression that the MENA retail scene is humming with activity and innovation. Organized by the Middle East Council of Shopping Centers (MECSC),
Last month, Portuguese investment firm Green Swan announced it had taken the opportunity to acquire the Toys “R” Us brand across Spain and Portugal. The new CEO, Shark Tank Portugal investor Paulo Sousa Marquez, is keen to revive the brand and demonstrate how technological innovation can be used to bring customers
Loyalty programs are not new and many large retailers are looking to take loyalty schemes to the next level, and go beyond simply offering rewards. Nordstrom, for example, has recently revamped its loyalty scheme to offer personalized shopping experiences and exclusive access to products and events. But according to a recent study
As long as consumers continue to visit physical stores, retailers will continue to invest in them. A recent report from research firm Altitude Group sets out to understand how leading retailers are trying to respond to digital disruption using innovation and the challenges that creates. The shopping habits and behaviors of
In today’s omnichannel era, understanding what customers value from various channels and how that influences the prices they are willing to pay has become a key challenge, according to a recent article from McKinsey & Company. Pricing strategies used to be easy to devise, uncomplicated to implement, and relatively successful.
Since opening its doors in 2005, Sharaf DG has become a leading electronics and electrical goods in the Middle East, with 32 stores and online stores in the UAE, Bahrain, Egypt, and Oman. To continue growing and deliver the first-class experience its 1.5 million-strong customer base has come to expect, Sharaf
What makes customers want to visit your stores? A compelling product range? Competitive prices? Superior customer service? All these things are important, of course, but in today’s digital era, many customers expect retailers to be using the latest technologies to enhance the in-store experience. Stores that have invested in in-store