Geoff Nairn
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Geoff Nairn

Primark  shuns eCommerce as brick-and-mortar sales grow
FashionFurniture & DecorindustriesSporting Goods

Despite the sensationalist articles warning about the Death of the High Street, it is clear that for some product categories, a physical store will likely remain the preferred way of shopping for some time. But which categories? The latest Global Consumer Survey from research firm Statista attempts to classify those

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Retail Trends

Remember beacons? What are the prospects for VR in stores? The list of  innovative retail technologies grows longer and more confusing each day, so to help retailers make better tech choices, the HighStreet Collective has published the Retail Innovation Radar Report. It attempts to identify  the most “shopper-ready”  technologies, meaning

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FashionindustriesRetail Trends

Everyone likes a bargain, particularly fashion consumers and the spectacular growth of factory outlets and other off-price fashion chains indicates how popular the idea of buying high-quality fashion at bargain prices has become. Off-price retailers specialize in buying up seconds, end-of-season closeouts, canceled orders, overruns and goods returned by other

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Retail Trends

As more sales migrate to digital channels, store closures will inevitably continue, particularly in the more mature economies.  But many brick-and-mortar retailers are are underestimating the contribution their stores make to an omnichannel retailing strategy. That’s the conclusion of McKinsey & Company researchers, who say that many store closure decisions are simply based

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Retail Trends

Why do customers come to your stores? According to a survey by Publicis.Sapient, customer service is the stand-out reason for shopping in a physical store instead of online. Indeed, it is the only area where brick-and-mortar stores beat buying in an online marketplace or directly from the brand. The research

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Retail Trends

In today’s tough retailing environment, your store associates are in the front line in the battle to keep customers coming into your stores. But sales staff who are pushy or even rude can make customers leave your store – and maybe never return. According to a report from Usabilla,45 percent

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Cloud computing
Retail Trends

Retailers need to become more agile, yet many are hindered by legacy in-house IT systems that are difficult to integrate with new technologies and are costiy to run. Cloud computing offers a way for retailers to gain greater agility and compete better, particularly with pure-play eCommerce  rivals who have the

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iStock-491750828_SMALL
Retail Trends

Consumers often assume that the more choice, the better. Having “hyperchoice” at the click of a mouse is seen as one of the big advantages of shopping online over shopping in a physical store. And it has caused physical retailers to adopt “endless aisle” strategies in a bid to compete

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Retail Trends

Brick-and-mortar retailers must feel they are having to run as fast as they can just to stand still. According to the Retail Bay Report 2018, between 2012 and 2017, the sales from physical stores in the UK rose by 11.1% in value. However, 95 percent of that increase was eaten

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Electronicsindustries

Consumer electronics retailing has entered a new and more challenging era. Customers demand a different shopping experience, one that closely matches their digital lives and characterized by immediacy, personalization and efficiency. So retailers in this highly competitive sector need to offer products and services that reflect the always-on, always-connected lifestyles

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